ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
ABSTRACT
This study assessed the Administrators’ Role Performance in Tertiary Educational Institutions in Kogi State, Nigeria. The...
ABSTRACT
Understanding the dynamism of organizational culture and its relationship to employee performance is very c...
Background To The Study
The concern of this research is the language of advertisement in pidgin English...
ABSTRACT
This research work is aimed at the development of an optimal extracted feature classification scheme in a voice recognition syst...
Background To The Study
Assessment plays a critical education in the educational process. For students,...
ABSTRACT
This research study centered on the role of guidance and counselling in tertiary institutions across Nigeria. F...
ABSTRACT
The Antenatal unit in the outpatient Department of any hospital letters for medical advices an...
Abstract
Waste is generated universally; the focus of this study was designed to investigate waste manageme...
BACKGROUND OF THE STUDY
A child is a unique individual with distinct qualities from the time of...
Background of the study
Business organization does not operate in vacuum but it operates in busin...